Terms & Conditions

Cat care is provided by Elena's Cat Care Amstelveen, registered with the Dutch Chamber of Commerce under KVK 42152402.

Elena provides all care personally. These terms apply to every request and booking made through this website, by WhatsApp or by email.

Home visit: €23 per visit. Two visits on the same day: €42 per day. Additional cat: +€2 per cat per visit.

Watering plants and collecting mail are included in a visit at no extra charge.

A Meet & Greet is free when you book a care period. On its own it costs €15.

A first booking receives 5% off. Any discount that applies is calculated by Elena when she confirms your request. The estimate shown in the booking form is indicative; the final price is confirmed together with your booking.

A Meet & Greet is required before a care booking. It is a visit of about 20–30 minutes at your home, so you and your cat can meet Elena, go through the daily routine and agree on the details before care starts.

The Meet & Greet is free when you book a care period. If you would like a Meet & Greet without booking care, or the care booking is cancelled after the Meet & Greet has taken place, a €15 call-out fee applies. It covers Elena's travel time and the introductory visit.

A request is not a booking. Elena reviews every request personally and replies to you, usually within a day.

Nothing is booked until Elena confirms that your dates are available. Until then, dates and times are a preference rather than an agreement.

Payment is arranged after Elena has confirmed availability. She shares the payment details with the confirmation of your booking.

There are no customer accounts and no automatic charges.

Cancelling 24 hours or more before a visit is free.

Cancelling less than 24 hours before a visit means the fee for that visit applies.

If a care booking is cancelled after the Meet & Greet has already taken place, the €15 call-out fee applies.

To cancel or change a booking, please contact Elena by WhatsApp or email.

How Elena gets into your home is agreed before the care period starts: a key, a key safe, someone letting her in, or another arrangement.

A key safe code is never sent with the online request and is never included in the WhatsApp or email message. You share it with Elena separately, after she has confirmed availability.

This is cat care, not veterinary care. If your cat needs medical attention, that is a matter for your vet.

Please provide an emergency contact and your vet's details with your request, so Elena can reach you or your vet quickly if something seems wrong.

If your cat seems unwell or something looks unusual, Elena contacts you as soon as possible.

A visit takes at least 30 minutes: feeding, fresh water, litter box care, play and quiet companionship, following the routine your cat already knows.

Medication mixed into food can be given as part of a normal visit. Giving tablets or pills is not part of the service.

Visits take place from Sunday to Friday, between 09:00 and 17:00. Saturday is normally Elena's day off; if a Saturday visit is essential, mention it in your request and Elena will check whether it is possible.

The main service area is Middenhoven, Westwijk, Waardhuizen and Groenelaan in Amstelveen. Addresses outside the usual area may also be possible, depending on availability and travel distance.

Services outside my working area are available by prior request only. I will confirm availability and the individual price before the booking is confirmed.

Elena's Cat Care is insured with Univé under a business liability insurance policy for the insured activity of providing cat sitting and care at clients' homes.

The policy includes business liability cover and cover for accidental damage to clients' property, subject to the applicable policy terms, conditions, limits and exclusions.

The insurance policy started on 10 September 2026. The applicable policy terms determine whether and to what extent a particular incident is covered.

Insurance does not guarantee compensation in every situation.

Elena has the right to refuse, stop or terminate a service if a client's behaviour is threatening, abusive, harassing or otherwise creates an unsafe situation for Elena, the cat or the home. Elena will communicate this to the client as soon as reasonably possible.

The details you send with a request are used only to arrange and provide the care you ask for. They are not shared with anyone else for other purposes.

You can reach Elena on WhatsApp or by email; the contact details are in the footer of this website.